about me

I’m a design leader who has spent the past two decades helping turn complex technology into products that feel clear, useful, and human. Much of my work has been in environments where the systems behind the scenes are complicated, but the experience for the customer needs to feel simple and trustworthy.

I’ve led product design teams at companies including Dropbox, Visa, JPMorgan Chase, and BT, shaping digital products and services used by millions of people around the world. My work has focused on untangling complicated journeys, bringing clarity to large product ecosystems, and helping teams create experiences that people can understand and rely on from the first time they use them.

Along the way I’ve built and led multidisciplinary design teams and worked closely with product and engineering partners to bring new ideas to life. Across everything I do, I try to keep a high bar for craft and a deep curiosity about how thoughtful design can make even the most complex things feel simple.

Career Snapshot

BT - Director of Design

Joining BT was one of the most exciting challenges of my career. Three talented design teams, 20 million customers, and a real opportunity to build something cohesive and lasting. I love that kind of problem: where the potential is obvious but the path isn't yet. We brought Enterprise, Consumer, and Global together into one organisation, built a shared design culture from the ground up, and created work across 15+ products that I'm very proud of!

Dropbox - Head of Design, New Frontiers

Dropbox gave me one of the best experiences I've ever had: figure out what comes next. I got to build a team of curious, talented people and give them the space to explore, experiment, and ship things that hadn't existed before. We went from a blank page to a working product in 2 months. Watching a team operate at that level is one of the things I love most about this work.

Visa - Director, Global Product Design

The opportunity at Visa was amazing: help reimagine how hundreds of millions of people experience checkout, across every major payment network in the world. We brought six credit card networks together behind one unified experience, made the flow simpler and faster, and watched abandonment drop from 57% to 31%. 50 million enrollments across 26 countries. It's the kind of work that reminds you why scale matters. When you get something right at that level, the impact is real and it's everywhere.

JPMorgan Chase - VP, UX Design Lead

Chase was a chance to do something meaningful: make people feel more confident and in control of their financial lives. We started by really listening. Talking to customers, understanding their frustrations, and figuring out what trust actually felt like in a banking app. Then we rebuilt the experience around what we heard. Over 21,000 five-star reviews came back! That kind of response and people taking the time to say something made their life better is what this work is all about.

Dubberly Design Office - Where it started

Starting my career at Dubberly Design Office was one of the best things that ever happened to me. It's one of the most thoughtful design practices I've ever encountered: serious about craft, serious about thinking, serious about getting things right. Working on projects for Amazon, Google, and Visa taught me what rigour looks like and gave me a standard I've carried into everything since. I came out of that experience with a deep belief that good design holds up over time. Everything I've done since has been an attempt to live up to that.

How I lead

The team is the product

I've always believed that what you're really building as a leader isn't the app or the design system or the roadmap — it's the team. Get the people right, get the culture right, and the work takes care of itself. Every product I've shipped that I'm genuinely proud of came from a team that was genuinely proud of themselves.

Psychological safety drives great work

The best design I've ever seen came from people who felt safe enough to say the wrong thing, try something that might not work, and disagree with the person above them when they thought they were right. That environment doesn't happen on its own. You have to build it, protect it, and fight for it.

Speed and craft are not a trade-off

I've heard this one my whole career: you can move fast or you can do it well, but not both. I've never accepted that. The teams I've built at Dropbox, Visa, Chase, and BT have proven it wrong every time. Speed and craft aren't opposites. They're both design problems. Solve for the right culture and the right process and you get both.

The best ideas live closest to the problem

I lead with questions, not mandates. The person who talks to customers every day, who lives inside the product, who feels the friction firsthand, that person almost always knows what needs to happen. My job is to create the conditions where they feel safe enough to say it out loud and trusted enough to act on it.

Photography

I studied both design and photography in college, earning a BFA in Graphic Design and a BA in Photography. What has always drawn me to photography is the ability to capture a moment and hold onto a feeling that might otherwise disappear. I photograph to remember.

I started shooting on a Minolta X 700 and a Canon Rebel XTi, and I still use them today, though my iPhone has become a surprisingly good companion camera. I learned to develop my own film and spent many hours in the darkroom, which is still one of my favorite parts of the process.

My favorite work was shooting large format with 4x5 negatives and printing 20x24 inch photographs. I’m drawn to landscapes and I’m always on the lookout for beautiful light.

A landscape of open grassy field with a few scattered trees under a partly cloudy sky, with the sun shining through the branches of one large tree on the left.
Red postbox decorated with a stack of knitted hats representing school subjects, reading from top to bottom: 'MATHS', 'ENGLISH', 'HISTORY', 'SCIENCE', 'GEOGRAPHY', and 'SCHOOL'S BACK'.
A hand holding a shiny black ticket for the Beaverbrook Ice Club, with a luxurious large house and a patio with chairs and tables in the background.
Wood burning on a fireplace grate with orange and yellow flames.
A castle with rounded towers and stone walls, surrounded by lush greenery and a garden, under a blue sky with scattered clouds.
A landscape with a wide blue sky filled with scattered white clouds above a field with silhouette trees.
A tall, spiral staircase inside a metal cage tower with a green dome on top, outside against a blue sky.
The White House, an ornate palace with domes and minarets, is set against a clear blue sky with the sun behind its central dome, creating a halo effect.
Beach with many people, city buildings in the background, and a body of water in the foreground on a sunny day.
Sunlight filtering through a forest with tall trees and green foliage, some open sky visible.
View of a highway with cars passing through, seen through a metal grid fence at sunset with clouds in the sky.
A large mansion with a stone pathway leading up to it, framed by overhanging tree branches. The house has multiple windows, a central entrance, and a neatly maintained lawn.
A low-angle view of the Empire State Building's facade and spire against a cloudy sky during daytime.
Low-angle view of modern, white apartment buildings with irregular, curved facades and numerous windows, set against a partly cloudy sky.
Tennis courts with players, surrounded by green trees and a blue sky with scattered clouds.
A serene lake scene with two fountains spraying water, surrounded by green trees, a brick house in the background, and a cloudy sky overhead.
A sunny view of a resort with a swimming pool, surrounded by palm trees and lush greenery, overlooking the ocean with a boat and distant islands.
Beach scene with straw umbrellas, lounge chairs, and people relaxing by the ocean under a clear blue sky, with boats on the water and distant islands in the background.
A view of a beach with sand and water, framed by trees, with a boat docked nearby, and a couple walking along the shoreline during sunset.
Boats anchored near the shoreline of a lake at sunset, with hills in the background and a clear colorful sky.
View from a boat showing a blue ocean with a wake trail leading to distant land with hills and some buildings under a clear blue sky.
A waterfront view of a coastal town with boats in the water and houses on a hillside, under a clear blue sky.
A white swan swimming near the shore of a lake with green trees in the background and a large fallen tree on the right side.
View of Hagia Sophia in Istanbul, Turkey, illuminated at dusk with people in the park in foreground.
View of boats docked at a harbor with a city skyline in the background under a bright blue sky with scattered clouds.
A scenic view of a city with a river running through it, featuring a historic tower and bridge, with lush green trees in the foreground and a cloudy sky above.
Galata Tower in Istanbul during dusk, with a clear sky and surrounding green trees.
Colorful castle with yellow and red walls, turrets, and a clock tower against a cloudy blue sky.
View of the Ortaköy Mosque located by the water in Istanbul, Turkey, with a boat docked nearby and a city skyline in the background.
A view from a castle overlooking a vast landscape with forests, fields, and a coastal area under a partly cloudy sky.
A cityscape with red-roofed buildings, a river with a suspension bridge, and a statue on a hill in the background under a partly cloudy sky.
View of the sky with clouds and sunlight shining through the leaves of tall trees.
Sunset over a sandy beach with scattered rocks, small pools of water, and people walking or sitting along the shoreline with a rocky cliff on the left and the ocean stretching to the horizon.
Slices of red and orange blood oranges on a white plate outdoors.
Near Eiffel Tower with leafless tree in foreground and cloudy sky in background.
A garden pathway covered with green moss and framed by lush green arches and bushes, leading to a distant gate.
A green grassy field next to a wooden fence with trees and a house with a chimney in the background, under a partly cloudy blue sky.
A pond in a garden with ducks swimming, surrounded by trees and bushes, a small wooden gazebo, and cloudy sky.
A peaceful park scene with a pond, a large weeping willow tree, autumn-colored trees, and a clear blue sky with some clouds. There is a wooden signpost pointing to toilets, a cafe & shop, and other areas, and a small bush in the foreground.
People walking near a tall, ancient brick minaret against a clear blue sky, with historic buildings and ruins around.
A lush green backyard with well-manicured grass and a variety of trees with colorful fall foliage. In the distance, there are wooden outdoor chairs and a table, with a bright blue sky and some clouds overhead. Part of a brick house with a gutter and
Interior view of an elegant building with ornate columns, decorative moldings, a staircase with intricate railings, and vintage lighting fixtures.
Night view of a large, illuminated historic cathedral with twin towers and a central dome, surrounded by a cobblestone plaza with people walking and sitting.
Night view of an illuminated historic stone arch gateway with classical columns and detailed architecture, with trees and a dark sky in the background.
Nighttime view of the Chain Bridge in Budapest with a stone lion statue in the foreground. The bridge is illuminated with lights, and people are walking across it.
Nighttime view of a cityscape with illuminated historic buildings and a river with boats reflecting the city lights.
Castle with towers and spires on a hillside, with stairs, trees, and vehicles at the base, during daytime under a cloudy sky.
Inside a lively, eclectic bar or restaurant with exposed brick walls, hanging plants, disco balls, colorful lights, and various signs. People are sitting at tables, standing, and walking through the space, which has a vibrant, artistic atmosphere.
The Hofburg Palace in Vienna, Austria, with a central horse-mounted statue and a large building featuring classical architecture, decorative sculptures, and the Austrian flag on top, under a partly cloudy sky.
The London Bridge with an old stone tower in the foreground, trees, and modern buildings along the river at sunset.
Outdoor patio with wooden table and chairs, potted plants, snow-covered ground, mountains in the background, and some trees.
View of a river with bridges and city buildings through trees on a cloudy day.
Sunset over a river with historic buildings and a bridge in the background, trees lining the riverbanks.
Close-up of a painted water lily pond with pink water lilies and blue water lilies on a blue and purple background.
View from an airplane window showing the airplane wing, with a sunset sky and clouds below.
A vibrant red poppy flower with dark center surrounded by green foliage and small light purple flowers.
A historic round building with a domed roof, surrounded by a lawn and other old buildings in the background.
A lush garden with green grass, colorful flowers, tall trees, and stone buildings in the background. There is an outdoor seating area with a white sofa, chairs, and a shaded canopy.
A scenic view of a hillside residential area surrounded by lush greenery, tall trees, and distant mountains under a partly cloudy sky.
A scenic view of a hillside residential area with stone houses, palm trees, and lush greenery, taken from a winding paved road with streetlights and a metal railing.
Marina filled with numerous boats and yachts docked near a small coastal town with hillside buildings, lush green mountains, and cloudy sky in the background.
A sculpture of a torso combined with a building structure, situated outdoors with a mountain and trees in the background.
A coastal view with a rocky promontory covered in green vegetation extending into the blue sea, with trees and shrubs in the foreground and a partly cloudy sky overhead.
A historic castle with beige stone walls, palm trees, and a partly cloudy sky.
Sunset scene at a poolside bar with thatched umbrellas, lounge chairs, and palm trees, illuminated by candles.
People walking and sitting along a seaside promenade at sunset with a lighthouse in the distance, outdoor cafe with awnings, and colorful buildings.
A canal lined with buildings and trees, with bare branches in the foreground and a partly cloudy sky.
A grand historic mansion with a red brick facade, tall windows, decorative stone accents, and a landscaped garden with trimmed bushes and conical topiary under a clear blue sky.