Chase - Mobile banking app Redesign
As the lead designer of the Chase Mobile App, I rallied a cross-functional team of designers, researchers and engineers around a clear vision to overhaul the Chase mobile app, placing customers at the centre through extensive user research, including surveys, interviews and usability tests that shaped every decision. I championed user-first decision-making with stakeholders at every step, ensuring our streamlined navigation and refreshed visuals addressed real customer needs. The result was over 21,000 five-star reviews, a lift in satisfaction and daily engagement, and a research-driven design and customer-centric focus.
The Challenge
The old app felt messy and hard to use, with cluttered menus and outdated visuals that left people confused and frustrated when trying to manage their accounts.
The Solution
I cleaned up the layout, restructured navigation to surface top tasks, and gave it a fresh look so every action feels smooth and clear.
The Impact
Over 21,000 people gave it five stars, satisfaction scores jumped, and daily usage climbed as customers adopted a simpler experience.
