Visa

I led global product design across Visa Checkout, Click to Pay, and emerging digital payment experiences, helping define a simpler and more consistent future for online checkout. My work focused on scaling trusted payment experiences across merchants, devices, and markets while shaping how Visa showed up across mobile and web.

Product Vision
Digital Commerce
Checkout Experience
Platform Design
Global Scale
Experience Strategy

VISA logo in navy blue font on a light gray background.
VISA logo in navy blue font on a light gray background.
Diagram illustrating the trade-off between convenience and security with icons of payment methods and a spectrum from speed to trust.
Diagram illustrating the trade-off between convenience and security with icons of payment methods and a spectrum from speed to trust.
Online shopping cart webpage on a smartphone screen showing a coffee product, quantity one, priced at $18.00, with payment options including Visa, Mastercard, and American Express.
Online shopping cart webpage on a smartphone screen showing a coffee product, quantity one, priced at $18.00, with payment options including Visa, Mastercard, and American Express.
Mobile phone screen displaying an online checkout page for visa.com, with fields for card number, expiration, and security code, and options for new or returning users.
Mobile phone screen displaying an online checkout page for visa.com, with fields for card number, expiration, and security code, and options for new or returning users.
A detailed flowchart of an online shopping checkout process, including steps like login, address entry, review, payment, and confirmation.
A detailed flowchart of an online shopping checkout process, including steps like login, address entry, review, payment, and confirmation.
Phones showing an online purchase; the left phone displays a shopping cart with a soap or lotion product costing $18, and the right phone shows a checkout page with a Visa payment option and delivery details.
Phones showing an online purchase; the left phone displays a shopping cart with a soap or lotion product costing $18, and the right phone shows a checkout page with a Visa payment option and delivery details.
Multiple website payment button designs displaying credit card logos (Visa, Mastercard, American Express, Discover, JCB, UnionPay) and payment service logos, with options for checkout.
Multiple website payment button designs displaying credit card logos (Visa, Mastercard, American Express, Discover, JCB, UnionPay) and payment service logos, with options for checkout.
A digital infographic with three columns. The first column discusses improving digital checkout for consumers. The second column outlines project goals such as enabling safe online payment, building trust and security, creating a consistent user experience, and developing a memorable mark. The third column lists solving issues like inconsistent payment experiences, too many form fields, the need for physical card reach, low conversion rates, higher fraud, and cart abandonment rates.
A digital infographic with three columns. The first column discusses improving digital checkout for consumers. The second column outlines project goals such as enabling safe online payment, building trust and security, creating a consistent user experience, and developing a memorable mark. The third column lists solving issues like inconsistent payment experiences, too many form fields, the need for physical card reach, low conversion rates, higher fraud, and cart abandonment rates.